Reservations, Payments, and Refunds: 

• To ensure availability, orders must be made at least 2 week in advance. 
• All payments are due on or before delivery day at drop off. 
• Payments can be made in cash, Zelle, or with a credit card that includes a 2.9% processing fee.
• $100 deposit is required if equipment will be used at a rental property such as, but not limited to, an Airbnb, Vrbo, HomeToGo, Public Park, or Private vendors rental property. Deposit will be returned once all rental equipment has been returned in the same condition it was received. 
• We do not provide refunds for equipment rentals that have not been used. Our team has gone through the delivery/set up/pick up process and must clean equipment again once left on location. Please order cautiously when chances of unpleasant weather are forecasted and when reserving specific guest counts. 

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Rental Period:

• General rates are quoted for a one-day rental. If additional rental time is required, feel free to inquire about a customized, discounted rate.
• Client must be available for next day pick up of equipment. If client is not home the next day or arrangements have not been made for team to enter onto property for rental equipment retrieval, additional rental fees will apply.
• Same Day Pick. Same day pick up option must be arranged when reservation is initially placed. An addition $25 per hour is applied to rental price for after hours pickups starting from 4pm on.

Same Day Cancellations, Orders, and Changes:  Orders and changes must be made at least 48 hours prior to the event date or time specified in written contract. Charges will apply for orders that have been loaded or are in route to the event. $25 dollar fee applies to orders placed or change on the DAY OF THE EVENT.

 

Equipment Drop off, Set up, and Pick up:

Our delivery and pick up route is on a tight schedule. To ensure all of our clients receive their orders in a timely manner, all rules must be followed.

• If Client does not answer the door or phone when team members arrive for delivery/pick up, team members will leave. Additional fees will apply for a return trip and clients time slot will be added to the end of the route. Team will NOT turn around and go back.
• A 6 ft pathway and entrance must be made available and clear for rental equipment drop off and pick up.
• It is the Client's responsibility to measure the space needed for rented equipment. If team arrives and equipment does not fit, a $25  fee will be applied regardless if equipment can be left on site.  
• Team members are not allowed to move patio furniture. Please have space clear, and ready for set up before your order arrives. 
• Driveway or street parking must be available for safe loading and unloading of equipment from trailer.
• Areas must be clean and cleared from toys, furniture, trash, animal feces, shrubbery, and clutter, for equipment set up
• An additional $40 dollar cleanup fee is applied to orders where jumpers will be set up in dirt areas
• All decorations of any kind must be removed from rental equipment prior to scheduled pick up.
• All tables must be cleared of tablecloths, centerpieces, food, drinks, and trash prior to scheduled pick up or an additional $25 clean up fee will be applied
• Team members do not set up tables and chairs unless previously scheduled for an additional charge ($10 per table). Drop off only.
• The delivery team will not drop equipment off UP STAIRS or UP HILLS (additional fees applied if organized prior to delivery)

*Inclement Weather Conditions: We will do our best to track upcoming weather conditions. If rain , winds, or any other concerning weather conditions are predicted in the forecast, R Rustics, LLC. has the right to cancel upcoming reservations at anytime before or on the event date. Any deposit collected will be returned do to inclement weather cancelations. We will NOT risk the safety of our staff, client's, our equipment, or property by setting up equipment during bad weather conditions. So please....DO NOT ASK for exceptions.

*We are not responsible for morning dew or water collection on equipment such as condensation or precipitation. We will not come out to exchange or dry off equipment. If equipment was dry when delivered; it is the customers responsibility to care for the equipment while on or in their property or possession. 

Broken, Damaged, and Missing items:

• The client is responsible for the equipment while in their possession.
• Client must secure and protect equipment while not in use. ex. pets, animals, water damage, theft..... Fee's WILL be charged for damages or replacement costs.
• Client must notify R Rustics, LLC. immediately if equipment damage is found or missing items from order or assume the responsibility of the damages or losses. 

Equipment Care:

• Jumpers:
  • No food, drinks, toys, shoes, pets, glitter, or silly string allowed in a bounce house at any time.
  • Adult supervision is required while children are at play in a bounce house.
  • No rough play or violence allowed in a bounce house.
  • No water play inside a bounce house.
  • Sprinklers must be turned off and bounce house must be kept free of potential water damage. An additional water damage fee of $30 will apply if protocol not met.
  • No swinging or hanging off of windows, hoops, or castle roof. $50-$100 damage fee for any tears or holes found in or around the  jumper. We have 1 week to notify the client after pickup. 
  • Jumpers may not be moved or shifted after set up is complete. This may cause damage to the equipment and compromise safety.
• Mechanical Bull:
  • Carefully read the Mechanical Bull contract before the team arrives listed on this website. The same contract will be presented at delivery to sign.​
  • You must understand the risks and agree to follow all the rules listed in the contract
  • A person 18yrs of age or older must sign and date the Mechanical Bull Contract/Waiver at delivery
  • Ask questions to ensure proper use before the delivery team leaves your site
  • ONLY persons 18yrs of age or older may control the Mechanical Bull
  • Bring the control box inside or cover it when not in use to protect it from hot or cold weather conditions. Condensation can damage the control box.

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• Tables, Chairs, Cushions, and Linens:
  • Tables, Chairs, Cushions, and Linens must be kept protected from potential stains and damages.
  • Tables and linens must be kept protected from candle heat and burns.
  •  It is the client’s responsibility to clean and remove frosting, paints, tape, or glitter from ALL equipment.
  • Tables, cushions, and chairs may not be stepped on or stood up on.
  • Tables and Chairs must be folded and or stacked and ready for scheduled pick up.
  • Linens must be accounted for and bagged prior to pick up. 
  • NO sticky dots, glue, or tape may be used on tables or linens. The residue does NOT come off.
  • Immediate replacement required if wax, burns,  tears, ink, or any other permanent or damaging substance is found on any equipment. 
  • We have 1 week after pick up/drop off  to observe and notify client of any damages and due fees. 

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• Props, Backdrops, and Balloons:
  • All props must be treated with care. Customer is responsible for any and all damages found on props​
  • Tables and stands must be kept free from liquids, food, or décor that can cause staining or damages. 
  • Extension cord is not provided for marquee numbers or letters
  • Please choose balloon décor placement carefully. Avoid direct sunlight, heat, bushes, and sharp edges. We are NOT responsible for balloons popping or shifting once we have left your site. 
  • Do not move or shift props and décor once setup is complete.

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